EXCHANGES & RETURNS

Returns

How many days do I have to return?
If you're not satisfied with your Sportcom purchase, you can return it for either a replacement or refund within 60 days of purchase.

How do I return my order?
We understand that not every purchase works out, which is why we offer a 100% satisfaction guarantee. Please see our Return Policy for step-by-step directions.

How quickly will my return be processed?
Please allow up to 21 business days for us to receive your refund and process your credit. We recommend you track your return with your carrier when making a return to ensure we have received the package.

Can I mail back a return using my own label?
Yes, you may. We recommend you track your return with your carrier when making a return to ensure we have received the package.

Need to start your return today?

We got you covered. Click the button below and follow the process through our friendly returns portal.

Start return

Exchanges

How long does an exchange take?
Similar to making a return, an exchange can take up to 90 days.

How long is my exchange request good for?
To make an exchange request, it must be at least 90 days within the day of your original purchase.

Can I exchange for a different product?
To make an exchange, simply return the original item by mail, and then contact one of our associates at ecommerce@sportcomweb.com. We can place a new order for you that honors the original purchase price.

Refund

When will I get my refund?
Once your return is processed, your refund will typically be processed back to your credit card within 3-5 business days. With PayPal or other payment options, refunds will typically process within 7 business days but can take up to 30 days.

How will I be refunded if I paid with a gift card?
If you paid for your order with a gift card, the return will be refunded back to the original gift card you used (so don’t throw away gift cards!). If you accidentally throw out the gift card, please contact one of our associates at ecommerce@sportcomweb.com.

Will I be refunded for the shipping fee?
Depending on where you live, you may receive a refund with your shipping fee. Contact us ecommerce@sportcomweb.com if you have any questions.